Terms, privacy, refunds and ownership

Terms of service

BigLeaps CRM is a sales discipline tool built on the Baseline Selling methodology. By creating an account you agree to these terms.

• Accounts. One person per login. The first person to join from a company email domain becomes the owner of that company’s workspace and may invite colleagues on the same domain.
• Beta. Workspaces created before 31 October 2026 are free until that date. After it, a workspace continues on a paid subscription or becomes read-only.
• Subscription. Priced per seat per month, billed annually in advance in Indian rupees plus GST. Seats are named and can be reassigned by the workspace owner.
• Your data. Deals, contacts and notes belong to the person who entered them. They are visible to a manager or coach only when that person chooses to share a specific deal. In a company workspace there is one exception: when a member leaves and the workspace owner deactivates them, the owner may take over the deals, leads, contacts and notes that member recorded, or pass them to another member of the workspace, so the company's accounts keep moving. We do not sell or share data with third parties.
• Acceptable use. No scraping, reselling, or use that breaks Indian law. We may suspend accounts that abuse the service.
• Connected services. You may connect third-party services such as Extrovert to your account with your own credentials. Those services run under their own terms and prices, and your account with them is yours. BigLeaps CRM reads from a connected service to show you its data, and writes to it only what you explicitly ask for, such as removing a person from a campaign or sending people to a campaign; it never sends messages on your behalf. Disconnecting removes the credential from BigLeaps CRM. BigLeaps may earn a commission on seats bought through its link, at no extra cost to you.
• Availability. We aim for continuous availability but do not guarantee it. Export your data at any time by asking us.
• Liability. The service is provided as is. Our liability is limited to the subscription fees paid in the preceding 12 months.
• Law. These terms are governed by the laws of India; courts in Mumbai have jurisdiction.

Privacy policy

• We store your name, email, and the sales data you enter, on servers in Mumbai (Supabase) with the application hosted on Vercel.
• Transactional emails (access codes, invoices) are sent through Resend. Payments are processed by Razorpay; we never see or store card or bank details.
• We use no advertising trackers. Basic usage analytics are aggregated and anonymous.
• You may ask us to export or delete your account and data at any time by emailing nelson.fernandes@bigleaps.co.in.

Refunds and cancellation

• Annual subscriptions may be cancelled for a full refund within 14 days of the first payment if the workspace has not been used in that period.
• After 14 days, subscriptions are non-refundable for the current term. The workspace stays active until the end of the paid period and does not renew automatically.
• Monthly plans are charged on the same date each month through a Razorpay mandate. Stop any time from the Billing page; the month already paid runs to its end and is not refunded pro rata. A failed charge gives three days of grace, then the workspace pauses until it is paid.
• Refunds, when due, are made to the original payment method within 7 working days.

Ownership and attribution

The sales process. Baseline Selling, the four bases, the milestones and the coaching content that describes them are the work of Dave Kurlan and are the property of David Kurlan & Associates, Inc. BigLeaps Consulting uses them in this product under a written licence, and is a licensed Baseline Selling provider. Nothing in BigLeaps CRM claims ownership of the Baseline Selling method or its materials.

The software. The BigLeaps CRM application, its code, design, scoring, reports, imports, workspace and billing features are the work and property of BigLeaps Consulting, Mumbai.

Your data. The deals, contacts, leads and journeys you record belong to you. In a company workspace, the workspace owner may take them over, or pass them to a colleague, once you have left and been deactivated. See the privacy policy above.

Baseline Selling is used here as the name of the sales process it describes, with attribution to its author.

Contact

BigLeaps Consulting · Nelson Fernandes · nelson.fernandes@bigleaps.co.in · bigleaps.co.in